| Returns |
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| Your complete satisfaction is very important to us. In the unlikely event that you are unhappy with our product simply return it within 30 days for a refund or exchange. Items returned must be accompanied by the original packaging and materials. Items returned must be in NEW and UNUSED condition. All items returned must be accompanied by the original packaging and the item should show no signs of use, this includes the product being stretched out and any signs of wear and tear. Stretched and used item without original packaging are not re-saleable and Phoenix Hi-Tech. Inc. will not accept their return. All returns will be inspected prior to credit being issued or exchanged. Credit will be issued for the purchase price of the item(s) returned. Phoenix Hi-Tech. Inc. reserves the right to access a restocking and shipping charge. If you should need to return an item contact our customer service by phone or email and request a return Authorization (RA) number. Returned items must have the RA number written BOLDLY on the box of the returned item. Return shipping charges are your responsibility. We recommend that you insure the item when shipping. All items returned must be in new and unused condition. |
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Exceptions & Exclusions
Free goods, received as part of a promotional offer, are not eligible for exchange or return.
Defective Returns & Shortages
Any defective product may be returned anytime while under our warranty period. (30 days) All claims for shortages must be made with the carrier within 10 days of the invoice date.
Refund Policy
- Shipping and Handling charge from the original invoice will not be refundable.
- If any part of the package is missing (already installed or used), total amount after deducting the cost of each part will be refunded to your credit card. The cost of each part, supplies, items and restocking fees to be deducted will be notified by phone or email during refund process.
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| International Returns |
| The customer is responsible for any additional duty, taxes, brokerage fee and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. |
| Sales Taxes |
| Applicable sales taxes will be added to your order in the following; California , US (8.25%) |
| Billing & Credit Card Charges |
| Your confirmation shall serve as your invoice for purchase made on the website. Your confirmation will be emailed to you as a permanent record of your purchase. Charge will appear on your credit card statement under 'Phoenix Hi-Tech. Inc.' It is our policy to charge your credit card for product ordered at the time of charge will be processed on your card account. |
| Shipping |
| In some cases, the delivery of products can be delayed more days due to weekends, distance from shipping point to your door or misdirection carrier. All orders should be within (14) days from your order date. If you don't receive your order within this period, please contact us at with your name, date of order and order confirmation number. |
| New International Customers |
Because of increased Internet fraud, we are requiring proof of card ownership for all new international orders. Before we process any new international orders we must have a copy of the credit card statement with name and address of the customer the order is being billed to on file.
It must be either faxed to us at:
or mailed to us at:
Phoenix Hi-Tech, Inc.
Attn. Returns Department
12115 Burke St. Unit 9 & 10
Santa Fe Springs, CA 90670
Attn: Order processing
Please contact our customer service with any questions if you need further assistance. |
